4.1 In-house knowledge of accessibility issues

General awareness of the issues relating to accessible websites and web content is increasing in Ontario, in part because of the legislation. Many organizations will have some experience with clients, customers and employees who have disabilities. You may want to encourage these organizations to engage their contacts who have disabilities in discussions about the types of barriers they encounter in websites and web content. Do not assume that people with disabilities will know the Web Content Accessibility Guidelines (WCAG). Do assume though that they will know what works on websites for them and what does not. They have had plenty of experience.