2.3.1 Introduction

Anyone can visit a website on the Internet, but no two users will share a particular level of literacy, education, economic status, technological experience or physical or cognitive ability. Any aspect of web design or content that confuses a user might also drive them away to another website.

The principle of understandable reflects the wider concept of website "usability" as it applies to every user. There are many resources that deal with the concept of general usability for website, some of which are included in Section 6 — Resources.