Appendix C-1: Checklist for Obtaining Service in Public Spaces

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Obtaining Service in Public Spaces

Except where noted as “Better Practice”, the checklist identifies mandatory requirements of the Accessibility Standard for the Design of Public Spaces

For each entry in the checklist, decide whether the requirement and/or best practice has been met, not met, or is not apppcable.

  • Location:
    For each type of service, minimum one accessible service counter that accommodates a mobility aid such as a wheelchair or scooter has been provided
  • Queuing line:
    Where a single queuing line serves a single or multiple counters, each service counter has been designed to accommodate a person using a mobility aid such as a wheelchair or scooter
  • Signage:
    For multiple queuing lines and counters, signage clearly identifying the accessible counter(s) has been provided
  • Height:
    Accessible counter height has been provided for a person seated in a mobility aid such as a wheelchair or scooter
    Better Practice: Counter height maximum 865 mm above ground or floor surface has been provided
  • Knee and toe clearance:
    Sufficient knee space has been provided where a forward approach to counter is required for a person seated in a mobility aid such as a wheelchair
    Better Practice: Knee space minimum 750 mm wide x 680 mm high x 250 mm deep, with additional toe space minimum 750 mm wide x 230 mm high x 230 mm deep has been provided below the service counter
  • Clear floor space:
    Clear floor space has been provided at counters to accommodate a person using a mobility aid such as a wheelchair or scooter
    Better Practice: Minimum 1,800 mm x 1,800 mm clear floor space has been provided in front of service counters; Preferred 2,400 mm x 2,400 mm clear floor space has been provided
  • Speaking ports:
    Better Practice: Speaking ports have been located at an effective height for persons who are seated
  • Hearing assistance:
    Better Practice: Induction loop assistive listening system has been provided at service counters
  • Width:
    Sufficient clear width has been provided to allow passage of mobility aids and mobility assistive devices
    Better Practice: Minimum 1,100 mm clear has been provided
  • Clear floor area:
    Sufficient space has been provided for turning a mobility aid wherever queuing lines change direction
    Better Practice: Minimum 1,800 mm x 1,800 mm has been provided at the entry and exit to queuing areas, as well as at turn locations; Preferred 2,400 mm x 2,400 mm space has been provided
  • Cane detection:
    Fixed queuing guides have been configured to be detected by someone using a cane
    Better Practice: The lowest horizontal element in a guiderail system has been provided at maximum 680 mm to be cane detectable
  • Rest areas:
    Better Practice: Rest areas with accessible seating have been provided at regular intervals in lengthy queuing systems
  • Accessible seating:
    Minimum 3% of seating spaces, but not less than one space, have been designed as accessible
  • Accessible path:
    Better Practice: Clear path of travel has been provided between all functional elements in the room such as:
    Reception counter; Literature racks; Children’s play areas; and Accessible seating spaces
  • Seating choice:
    Better Practice: A choice of seating has been provided, including some with/without armrests and some with wider seats and higher weight capacities
  • Seating locations:
    Better Practice: A choice of accessible seating space locations has been provided, with at least one location where two wheelchair users can sit side-by-side
  • Seating space size:
    Better Practice: Minimum 1,200 mm x 750 mm clear floor space has been provided; Preferred 1,400 mm x 800 mm clear floor space has been provided
  • Companion seating:
    Better Practice: Designated ‘Companion Seating’ has been provided immediately adjacent to accessible seating space

 

Illustrated Technical Guide to the Design of Public Spaces