The requirements of this section ensure that counters used to provide service to customers and patrons are made accessible. The requirements are performance-based, so that organizations have the flexibility to choose an accessible design that works best for their business practices and environment.
A choice of counter heights can accommodate a standing patron as well as one using a wheelchair. A lower counter with an available chair will also benefit people with lower stamina or those who may need to set aside a walker, suitcase, or stroller to sign some papers.
The requirements of this Section apply to newly constructed counters for the provision of services, in an outdoor or indoor setting. This includes new counters that are replacing existing service counters.