2.7 Obtaining Services in Public Spaces

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The Requirements in this Section apply to:
Government of Ontario, Legislative Assembly, and Designated Public Sector Organizations Private / Not-for-Profit Sector Organizations
Large Small
Yes Yes Yes

Service counters, fixed queuing guides and waiting areas are components of the customer service experience. Such components can be located inside or outside a building, whether it be a service counter outdoors at a concert venue, or inside when updating a health card. Inside or out, these facilities need to account for the diversity of people that will use them.


Illustrated Technical Guide to the Design of Public Spaces